---
title: Tune into episode 458 of the Let's Talk Loyalty podcast
description: Tune into the Let's Talk Loyalty podcast to hear from Chief Commercial Officer, Rob McDonald and Chief Customer Officer, Silvia Espinosa de los Monteros.
image: https://www.iagloyalty.com/hubfs/LTL-458-IAG-Thumbnail.png
---

[![BAEC Logo](https://www.iagloyalty.com/hs-fs/hubfs/raw_assets/public/IAGL/images/logos/partner_baexec.png?width=291&height=91&name=partner_baexec.png "BAEC Logo")

](https://www.britishairways.com/en-gb/executive-club)

[![IBP Logo](https://www.iagloyalty.com/hs-fs/hubfs/raw_assets/public/IAGL/images/logos/partner_iberia.png?width=291&height=91&name=partner_iberia.png "IBP Logo")

](https://www.iberia.com/us/all-iberiaplus/)

[![ALAC Logo](https://www.iagloyalty.com/hs-fs/hubfs/raw_assets/public/IAGL/images/logos/partner_aer.png?width=291&height=91&name=partner_aer.png "ALAC Logo")

](https://www.aerlingus.com/aerclub/)

[![VC Logo](https://www.iagloyalty.com/hs-fs/hubfs/raw_assets/public/IAGL/images/logos/partner_veuling.png?width=291&height=91&name=partner_veuling.png "VC Logo")

](https://www.vueling.com/en/vueling-club/what-is-vueling-club)

[![Qatar Logo](https://www.iagloyalty.com/hs-fs/hubfs/raw_assets/public/IAGL/images/logos/partner_qatar.png?width=291&height=91&name=partner_qatar.png "Qatar Logo")

](https://www.qatarairways.com/en-gb/Privilege-Club.html)

[![Finnair Logo](https://www.iagloyalty.com/hs-fs/hubfs/raw_assets/public/IAGL/images/logos/finnair-500x156.png?width=291&height=91&name=finnair-500x156.png "Finnair Logo")

](https://www.finnair.com/gb-en/finnair-plus)

[![Logainair Logo](https://www.iagloyalty.com/hs-fs/hubfs/raw_assets/public/IAGL/images/logos/LOG_Logo_RGB_Colour_2024-500x156.png?width=291&height=91&name=LOG_Logo_RGB_Colour_2024-500x156.png "Logainair Logo")

](https://www.loganair.co.uk/loganair-loyalty/)

# Tune into episode 458 of the Let's Talk Loyalty podcast

**Published on: **Nov 15, 2023 10:25:26 AM

Be sure to tune into episode 458 of the Let's Talk Loyalty podcast to hear from our Chief Commercial Officer, Rob McDonald and our Chief Customer Officer, Silvia Espinosa de los Monteros.

Rob and Silvia discuss their career backgrounds, the history of IAGL, and then dig deeper into some of the hot topics in the loyalty space today.

This podcast covers:

- The history of IAGL and the transition from Airmiles to Avios
- How IAGL are innovating, including changes to the customer value proposition
- Gamification in the loyalty space and the approaches IAGL have taken
- Potential new partnerships and markets & what the future holds
- And much more...

Listen here:

[Spotify](https://open.spotify.com/episode/3zHHf1Dc27UDRl24mrTjo5)

[Apple Podcast](https://podcasts.apple.com/gb/podcast/458-iag-loyalty-shares-strategy-innovation-and-insights/id1477471222?i=1000634847972)

**Categories:** [Press](https://www.iagloyalty.com/news-insights/tag/press)

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